Job Description
Job Description:
- Accomplish all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization.
- Manage teams and ensure accordance with the support and operations’ policies, protocols, and procedures.
- Oversee the 24x7x365 management of teams and overall performance and reliability of the shift.
- Ensure effective and efficient processes are followed, and that proper escalation protocols are in place and complied by the teams.
- Prepare shift hand over report. Hand over open and ongoing events, incidents, and escalations to the next shift.
- Collaborate and contribute with other managers in improving workflows, documentations, standards, and processes.
- Accountable for the growth of team members and ensuring succession plan is in place.
- Evaluate the skill sets of each group member and give recommendations to the Operations Senior Manager for growt...