Job Description
Main Purpose of the Position
To provide effective supervision and leadership to team members by ensuring consistent compliance with company policies, procedures, and operational standards. The role supports product quality, customer service, people management, and cost control, and acts as relief for the Assistant Restaurant Manager (ARM) when required.
Operational Excellence
- Ensure consistent compliance with CHAMPS standards (Cleanliness, Hospitality, Accuracy, Maintenance, Product, Speed of Service).
- Manage shifts in line with company policies to optimise sales, efficiency, and profitability .
- Allocate shift responsibilities and monitor team performance throughout the shift.
- Oversee routine maintenance and elevate issues to the Restaurant Manager .
- Ensure adherence to health, safety, and security procedures for staff, customers, and company assets.