Job Description
Shipping Operations Manager
Job Responsibilities :
- Establish and uphold business standards to ensure accuracy, efficiency, and operational reliability
- Oversee daily business operations and ensure smooth departmental functions
- Conduct annual performance reviews and continuously assess and improve internal processes
- Ensure compliance with regulatory, legal, and corporate governance requirements
- Manage departmental budgets in alignment with business objectives
- Lead a team responsible for import, export, transshipment, and nomination activities
- Develop the team’s capabilities and implement Standard Operating Procedures (SOPs) as needed
- Monitor daily operations and provide support in resolving issues as they arise
- Participate in budget planning and contribute to setting performance targets
- Handle shipping claims and support resolution processes when necessary
- Address escal...