Job Description
A leading organisation within the insurance sector is seeking a Short-Term Claims Consultant to manage and process short-term insurance claims efficiently and accurately. The successful candidate will deliver a high standard of client service while ensuring compliance with industry regulations and internal policies. This role plays a key part in maintaining strong client relationships through professional, empathetic, and solution-focused interactions.
Key Responsibilities Manage the full claims lifecycle, including registration, assessment, validation, and settlement Ensure claims are processed within agreed service level agreements (SLAs) Accurately capture and update claims information within internal systems Maintain compliance with all regulatory and operational requirements Client Engagement Communicate with clients to obtain required information and provide updates on claims Explain claims processes clearly and manage expectations Handle queries and concerns professiona...