Job Description
Role: SIAM Lead (Service Integration & Management Lead)
Location: Warwick
Experience: 8+years
Work mode: Hybrid
Key Responsibilities
1. SIAM Strategy & Governance
• Define and implement the SIAM operating model, governance framework, and processes.
• Establish end-to-end service accountability across multiple vendors and internal teams.
• Develop policies, standards, and procedures aligned with ITIL / ITSM best practices.
• Drive continuous improvement initiatives for service integration efficiency.
2. Vendor & Supplier Management
• Manage relationships with multiple service providers and vendors.
• Define and enforce SLAs, OLAs, KPIs, and governance structures.
• Ensure vendor performance aligns w...