Job Description
IMPORTANT This role is an ON-SITE, office-based role in Makati and is NOT a shipboard opportunity.
The Silver Concierge Agent is an office-based role responsible for delivering exceptional post-sales service while proactively identifying opportunities to enhance the guest experience and support revenue growth. This role plays a key part in improving sales conversion, service quality, and booking retention through energetic, solution-oriented, and proactive engagement via phone and email.
Beyond servicing, the Silver Concierge Agent is expected to confidently upsell relevant add-ons, demonstrate strong product knowledge, and cultivate positive, high-impact interactions that reflect passion for both guest experience and commercial outcomes.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Guest & Consultant Support
Serve as the first point of contact for Personal Consultants in the regions and Guests for all post-sales support vi...