Job Description
* Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs* Use Payroll expertise to advise upon client queries/issues and ensure a good understanding of country specific legislation and tasks* Where applicable ensure Data Management is performed accurately and on time* Ensure Tickets and Calls are responded within SLA timescales and to a high standard* Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIs* Proficient in using systems and tools* SOC Controls completed on time and with the necessary evidence* All system issues/defects are reported correctly, and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate* Highlight to Service Manager any deviations from the standard scope of service* Ability to recognize and deal appropriately with sensitive and confidential informati...