Job Description
We‘re looking for a highly skilled professional to join our team and support mission-critical telephony and contact center operations
Role: SIP, Network & Genesys Dialer Support Specialist
Experience: 8–10+ Years
Location: Bangalore
Notice period - Immediate to 15 days only
Key Responsibilities
✅ Advanced SIP protocol analysis and troubleshooting
✅ Administration and optimization of Genesys Cloud CX / Genesys Engage Outbound Dialer
✅ Management and troubleshooting of Session Border Controllers (SBCs)
✅ MPLS, QoS, SIP/RTP transport, and network diagnostics
✅ Firewall, NAT, and ACL configuration for SIP communications
✅ Campaign management, pacing optimization, DNC compliance, CPA/AMD troubleshooting
✅ Root Cause Analysis using packet capture tools such as Wireshark
Required Technical Expertise
SIP, RTP, VoIP signaling, and troubleshooting
Genesys Cloud CX o...