Job Description
Site-based Cleaning Manager
Location: Aviva, 8 Surrey Street, Norwich, NR1
Role Purpose
To organise, coordinate, and oversee the delivery of a cleaning service across a large on-site cleaning operation. The role ensures excellent customer experiences are achieved within agreed service levels and cost parameters, in line with stakeholder requirements.
Key Responsibilities & Accountabilities
Team Leadership & Performance
Lead, coordinate, and control multiple teams to ensure staff are developed, utilised, and deployed effectively. Maximise employee performance and motivation to meet organisational standards and requirements.Service Delivery & Improvement
Develop and implement plans, schedules, and improvement programmes to deliver ongoing monthly, quarterly, and annual KPIs, SLAs, and departmental objectives.Stakeholder Management
Maintain and build strong relationships with stake...