Job Description
Job Description
- Oversee the overall performance of Service teams within the contract.
- Responsible for manpower resource planning, budget management, and ensuring compliance to maintain a safe working environment.
- Ensure contract compliance and meet or exceed KPIs.
- Foster a culture of service excellence and continuous improvement
- Monitor and update account processes and procedures
- Collaborate with Site Lead to develop and execute strategic business plans
- Maintain data integrity in management systems
- Deliver contractual and ad-hoc reports punctually
- Support engineering during planned or unplanned power shutdowns.
- Uphold safety protocols and crisis management procedures
- Oversee supply chain delivery, ensuring service quality
- Ensure accurate and timely financial reporting and billing
- Manage staff performance, development an...