Job Description
Work with global IT service team to provide onsite technical support to end users.
Manage and maintain end user's hardware and software, ensure end user devices and software are up-to-date with latest patches and updates.
System Installation and Configuration
Install, configure, and maintain office IT systems, such as PCs, mobiles, servers, networks, and software applications
Provide technical support for system upgrades and migrations.
Troubleshooting and Problem Resolution
Diagnose and resolve IT-related issues promptly to minimize downtime and disruptions.
Implement preventative maintenance measures to reduce the occurrence of IT issues.
Network Management
Manage and maintain the local area network (LAN).
Monitor and troubleshoot as first level for WAN infrastructure, open local ISP ticket and follow up for resolution, escalate to global operation team for issues beyond local capability.
Prepare and configure switches and firewalls to h...