Job Description
JOB DESCRIPTION Customer Service Maintain a positive and professional working relationship with internal and external clients. Respond to customer service requests in a timely manner. Respond to emergency calls (during shift work).
Maintain Data Center Systems Assist the Facility Manager and Subject Matter Experts (SME) in the planning and daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems. Ensure that equipment maintenance scheduled are cleared by all clients in advance. Manage Shift Teams ensuring daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment. Track, follow up and ensure all findings of equipment needing repairs/replacement/improvement are being closely follow up and resolved within SLAs. Plan duty shift team resources to ensure 24x7 shift duty rotation by duty shift personnel. Plan and co-ordinate shift team resources to support...
Maintain Data Center Systems Assist the Facility Manager and Subject Matter Experts (SME) in the planning and daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems. Ensure that equipment maintenance scheduled are cleared by all clients in advance. Manage Shift Teams ensuring daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment. Track, follow up and ensure all findings of equipment needing repairs/replacement/improvement are being closely follow up and resolved within SLAs. Plan duty shift team resources to ensure 24x7 shift duty rotation by duty shift personnel. Plan and co-ordinate shift team resources to support...