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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Duties & Responsibilities
- Oversee and manage all daily store operations to ensure efficiency and profitability
- Lead, train, schedule, and motivate team members to achieve high performance
- Ensure outstanding customer service and handle escalated customer queries professionally
- Monitor and drive sales performance, upselling initiatives, and promotional campaigns
- Ensure strict compliance with health, safety, and food hygiene standards
- Manage stock levels, ordering, stock rotation (FIFO), and minimize wastage
- Conduct regular stock counts and reconcile inventory discrepancies
- Control costs including labour, food, and operational expenses
- Ensure proper cash handling procedures, daily cash-ups, and banking
- Maintain store cleanliness, equipment maintenance, and brand presentation standards
- Recruit, onboard, and develop staff in line with company values
- Manage empl...