Job Description
Key Responsibilities
Leadership & Team Development :
- Lead and nurture a high-performance culture aligned with company values.
- Delegate effectively and foster professional growth within the team.
Operational Excellence :
- Drive operational KPIs, SLAs, and service delivery standards.
- Ensure compliance with local legislation and global policies alongside Finance, Legal, and PnC teams.
Stakeholder Engagement :
- Build strong partnerships with cross-functional leaders and act as a trusted advisor on regional compliance and operational matters.
Candidate Profile
- 10+ years of experience in operational leadership, preferably within established Shared Services Centers (SSC / GBS environments) .
- Proven track record in service delivery management, compliance, and ...