Job Description
Role Overview:
We are hiring an experienced SRE leader to manage a global Incident Management team and drive operational excellence for this engagement. The role involves leading teams, handling complex incidents, and improving overall incident response strategy.
Key Responsibilities:
- Lead and mentor a team of SRE engineers (Level 7 ICs)
- Own end-to-end incident management operations across regions
- Establish and drive incident response processes and governance
- Ensure effective 16x7 delivery model across geographies
- Act as escalation point for critical incidents and stakeholder communication
- Drive continuous improvements in MTTM and operational efficiency
- Lead process enhancements, SOP creation, and knowledge transfer planning
Required Skills:
- Strong experience in SRE / Incident Management leadershi...