Job Description
Responsibilities:
- Provide technical support and troubleshooting assistance to customers regarding refrigeration systems and equipment.
- Diagnose and resolve technical issues on-site visits.
- Collaborate with cross-functional teams to identify and implement solutions to customer problems.
- Provide training and guidance to customers on the operation and maintenance of refrigeration systems.
- Create and maintain documentation, including troubleshooting guides and technical manuals.
- Participate in product testing and evaluation to provide feedback for product improvement.
- Assist in the development and implementation of new products and features.
- Ensure customer satisfaction and provide excellent customer service.
Minimum Requirements:
- Bachelor's degree in Mechanical Engineering or related field.
- Prior experience in technical support or field service role within the r...