Job Description
Position Overview
- Attend weekly VOC Forum
- Participate in local discussion of VOC findings, trends, quality KPIs
- Address the concerns of the sites, opportunities and recognizing strengths
- Coordinate with local TPAs to deliver VOC Program, Results CTQs & Client Specific quality guidelines etc.
- Coordinate with Grad School Dean on VOC continuous improvement needs, ensuring progression of VOC at associate graduate level
- Attend/ participate in Local Committee Meetings. (Mentor Program, Tiger, CX360 Soft Audits, etc.)
- Share VOC findings & initiatives, bring back requests from local discussion to VOC Manager
- Submit Intake Forms for TQ Change Management / Innovation suggestions via Business Opportunities.
- Work hand in hand with Operations to mentor Team Leaders in VOC (Team Leaders whose teams are struggling in QA KPI
- Partner with DC SME / CAG Lead to collaborate on site VOC Findings
- Be resp...