Job Description
Adecco is assisting a local client recruiting for **SketchUp** **Technical Support Specialist** opportunities in **Westminster, CO or** **Atlanta, GA** . This is an excellent opportunity to join a growing technology-focused organization supporting innovative software solutions and delivering exceptional customer experiences. If you meet the qualifications listed below, apply now!
**Responsibilities for theTechnical Support Specialist include but are not limited to:**
+ Provide technical support to customers through phone, email, chat, and ticketing systems in a fast-paced SaaS environment
+ Troubleshoot and resolve customer issues related to software downloads, installations, billing, account access, entitlement management, and system functionality
+ Manage approximately 25 email requests and 10 phone requests per day while meeting team SLAs and maintaining high-quality customer service
+ Document customer interactions, troubleshooting steps, and reso...
**Responsibilities for theTechnical Support Specialist include but are not limited to:**
+ Provide technical support to customers through phone, email, chat, and ticketing systems in a fast-paced SaaS environment
+ Troubleshoot and resolve customer issues related to software downloads, installations, billing, account access, entitlement management, and system functionality
+ Manage approximately 25 email requests and 10 phone requests per day while meeting team SLAs and maintaining high-quality customer service
+ Document customer interactions, troubleshooting steps, and reso...