Job Description
Skills Coach - Installation Services (Internal Vacancy)
Listing reference: track_
Listing status: Under Review
Apply by: 1 December 2025 Position summary
Job category: Call Centre and Telesales
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes Introduction
Installation Services division is seeking a dynamic Skills Coach to support continuous improvement in service delivery, staff development, and operational excellence. The successful candidate will be responsible for coaching, training, user acceptance testing and supporting team members in high-pressure, time-sensitive environments. This role is pivotal in ensuring that the team maintains exceptional standards in customer service, system usage, and adherence to protocols.
Collaborate weekly with the Management Team to identify performance trends and service gaps. Propose and implement targeted training interventions to...