Job Description
Desired Competencies (Technical/Behavioral Competency)
Must-Have
- 10-12 years of experience in defining, documenting and implementing Service Level Management Framework
- Excellent SLA definition and implementation experience in a SIAM environment
- Understanding of identifying business services and setting up Business Outcomes and Business SLAs
- Excellent documentation skills
- Excellent Verbal & Written communication skills
- Excellent stakeholder management skills
- ITIL certification
Good-to-Have
- Basic understanding of ServiceNow tool
- Basic confluence tool knowledge
SN
Responsibility of / Expectations from the Role
1
Define and document Service Level Management framework
2
Identifying business services and set up Business Outcomes and Business SLAs linked to IT SLAs
3