Job Description
Mercier Consultancy MD is delighted to offer an exciting opportunity for a Slovak Speaking Customer Service Agent to join the Booking.com team in Greece. This role involves delivering exceptional service to Slovak-speaking customers, supporting their needs related to travel bookings and accommodations on one of the world’s leading travel platforms.
Responsibilities
- Provide high-quality customer support to Slovak-speaking clients via phone, email, and chat.
- Assist customers with booking inquiries, modifications, cancellations, and other related requests.
- Resolve customer issues effectively, ensuring a positive and seamless travel experience.
- Maintain accurate records of customer interactions in the CRM for quality assurance.
- Stay updated on Booking.com services, promotions, and policies to provide accurate information.
- Collaborate with team members to enhance overall service delivery and customer satisfaction. ...