Job Description
Mercier Consultancy is looking for a Slovak-Speaking Customer Service Representative to join the Booking.com team, working remotely from Greece. In this important Junior role, you will provide outstanding support to Slovak-speaking customers, assisting them with their booking inquiries and related customer service needs.
Your fluency in Slovak will be essential in helping customers navigate their reservations, resolve issues, and ensure a seamless travel experience. By offering exceptional service, you will contribute to Booking.com’s commitment to customer satisfaction.
Responsibilities
- Provide high-quality customer support in Slovak via phone, email, and chat for Booking.com users
- Assist customers with booking modifications, cancellations, and general inquiries
- Resolve customer issues promptly and professionally
- Maintain accurate records of interactions and transactions in CRM systems
- Collaborate with internal teams to ...