Job Description
Mercier Consultancy is delighted to announce an exciting opportunity for a Slovak-Speaking Tech Support Specialist for a renowned electronics company situated in Athens, Greece! In this pivotal role, you will be responsible for providing exceptional technical support to Slovak-speaking customers, assisting them in resolving any challenges they face with their electronic devices.
If you have a love for technology, a knack for problem-solving, and a desire to provide outstanding customer service, we encourage you to apply and become part of our committed team!
Responsibilities
- Provide technical support in Slovak through phone, email, and chat to customers utilizing electronic products
- Diagnose and troubleshoot product issues to assure customer satisfaction
- Document customer interactions and solutions diligently within the support database
- Collaborate with product and engineering teams to escalate complex matters
- Educate cus...