Job Description
Elevate your career as a Subject Matter Expert for FGPP Payments in Toronto. This role includes troubleshooting and guiding complex issue resolution for 6 months.
In Toronto, we are looking for an SME to serve as a critical technical resource for FGPP in production. Candidates must possess extensive FGPP knowledge, hands-on configuration capabilities, and a strong customer-facing background. You will manage escalations and ensure comprehensive support for issue resolution, providing valuable insights to L2 teams.
Key Responsibilities:
• Manage and guide escalations on configuration changes
• Participate in customer call initiatives for issue resolution
• Work closely with L1 and L2 teams for effective solutions
Requirements:
• Proven capabilities in FGPP issue analysis and tracking
• Adept in FGPP configuration with customer-facing experience
• Relevant experience in payment processes over the past 3 years
• Background in client-related industries
• Ski...
In Toronto, we are looking for an SME to serve as a critical technical resource for FGPP in production. Candidates must possess extensive FGPP knowledge, hands-on configuration capabilities, and a strong customer-facing background. You will manage escalations and ensure comprehensive support for issue resolution, providing valuable insights to L2 teams.
Key Responsibilities:
• Manage and guide escalations on configuration changes
• Participate in customer call initiatives for issue resolution
• Work closely with L1 and L2 teams for effective solutions
Requirements:
• Proven capabilities in FGPP issue analysis and tracking
• Adept in FGPP configuration with customer-facing experience
• Relevant experience in payment processes over the past 3 years
• Background in client-related industries
• Ski...