Job Description
Job Description
Responsibilities
You’ll play a vital part in keeping people, property, and information safe. That includes:
- Respond appropriately to varying and fast changing priorities
- Demonstrates a high level of integrity whilst dealing with sensitive and confidential situations
- Answer all calls promptly with a high level of customer service giving assistance to internal and external customers, including liaising with third parties and contractors as required
- Manage mobile alarm callouts and provide solutions in a timely manner
- Prioritise alarms, especially life-threatening ones like Lone Worker or Fire Alarms, with absolute focus
- Monitor CCTV and respond to all customer requests relating to their alarm system, escalating issues accordingly
Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role...