Job Description
Job Description:
- Accomplish all assigned tasks by the Shift Manager in a timely and effective manner as deemed necessary for the betterment of the organization.
- Follow effective and efficient processes and comply with escalation protocols.
- Report significant events to the Shift Manager and participate in shift turnovers.
- Contribute to the knowledge and information relevant to Service Operations.
- Collaborate with other team members to improve workflows, documentations, standards, and processes.
- Participate in activities promoting a harmonious working environment such as demonstrating trust and respect and practicing open communication.
- Comply with company policies, guidelines, standards, and procedures.
- Perform all other duties and tasks as assigned by the Shift Manager and MSS Manager.
Qualifications:
- Must be a graduate of any IT related bachelor...