Job Description
Social Media Support (Non-Voice Customer Service) – Mandarin | KL (Kelana Jaya)
RM4200 + RM300 Language Allowance | Night Shift (9pm–6am / 12am–9am) | Onsite – Kelana Centre Point | Start Date: 30 April 2026
We are hiring a Mandarin-speaking Social Media Support Executive for a non-voice customer service role based in Kelana Jaya, Petaling Jaya .
This role focuses on chat and email-based customer support , handling inquiries and resolving issues through written communication channels only.
Key Responsibilities:
Handle customer inquiries via chat and email (non-voice support)
Provide accurate information on products, services, and policies
Resolve customer issues and elevate complex cases when needed
Ensure all interactions are properly documented in internal systems
Maintain a professional and helpful tone acr...