Job Description
LOCATION: Gyle Shopping Centre
SHIFT PATTERN: Monday to Friday with occasional weekeneds depending on business needs
SALARY: £46,000 per annum
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ROLE OVERVIEW AND PURPOSE
The Soft Services Manager is responsible for the successful delivery of all soft services at Gyle, including security, internal and external cleaning, landscaping and trolley management.
This is a contract‑leadership role with responsibility for service performance, compliance, standards, and client satisfaction across the entire estate. The postholder will provide visible, decisive leadership, maintain absolute control of operational detail, and continuously evolve the service to meet changing client and customer expectations.
The postholder maintains clear oversight of service delive...