Job Description
About the Client:
A global IT MNC company
Role: Software Engineer - ITSM
Experience : 3 to 5 years
Location: Bangalore (Hybrid)
Looking for candidates who are currently in a Career Break (preferably Female candidates)
Roles & Responsibilities:
- Manage and improve IT service management processes following ITSM best practices and frameworks (such as ITIL).
- Oversee daily operations using ITSM tools like ServiceNow or BMC Remedy to ensure effective incident, problem, and change management.
- Collaborate with cross-functional teams to enhance IT service delivery and ensure alignment with business goals.
- Drive continuous improvement initiatives for IT processes and service delivery frameworks.
- Monitor and report on service performance, ident...