Job Description
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Position Summary & Key Areas of Responsibility
The Software Support (SWS) Analyst works in partnership with clients, identifying product bugs, advising them how to use product technology and changing configuration setup to meet their business objectives or overcome problems. The SWS Engineer needs technical knowledge, needs to be customer oriented and ready to provide quick but quality solutions to satisfy customer needs.
Responsibilities
- Delight customers by providing world class technical support. Be firm but courteous and polite while dealing with customers always.
- Enhance customer service by dealing with all incidents professionally. <...