Job Description
SUMMARY:
Our client, a key player in the biometrics/access control industry, is looking for a bright individual to provide support on all their software applications and hardware products. POSITION INFO:
Responsibilities:
- Provide software & hardware support on all our products.
- Build solid business relationships with our clients.
- Manage and execute all service calls and new installations (hardware & software) in the set time-frames and ensure the profitability thereof.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer queries.
- Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers and the development team.
- Ensure the proper recording and closure of all issues.
- Complete onsite networking fault prevention, as well as resolved onsi...