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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Provide support to clients/dealers via phone, email, live chat, support portal and remote access.
- Handle, troubleshoot, and resolve issues related to HRMS product.
- Guide users on system functions, workflows, and recommended practices.
- Log all cases clearly in the system and follow up until resolution.
- Reproduce issues reported by clients and identify possible root causes.
- Escalate unresolved or complicated cases to the team lead/R&D with detailed information, steps and screenshots.
- Prepare/update FAQs, knowledge base articles and user guides.
- Document recurring issues and provide feedback to improve product features or processes.
- Contribute ideas to improve support efficiency and customer satisfaction.
Requirements
- Diploma/Degree in HR, Accounting, Business, IT or relevant field.
- Good command of English.
- Knowledgeable...