💼 Full-Time Position

Solution Architect – Customer Care

🏢
Smith+Nephew
📍 kharadi, maharashtra, India
📍
Location
kharadi, India
📅
Posted
June 04, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Title: Solution Architect – Customer Care

Location: Kharadi, Pune, India
 

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

We are seeking a highly skilled Solution Architect – Customer Care to lead the design and implementation of scalable, integrated solutions that enhance customer service and order management across global contact centers. This role demands deep expertise in SAP CPI , Salesforce CRM , EDI , ESKER , and API-based integrations , with a strong emphasis on improving customer experience through seamless system connectivity and process automation.

What will you be doing?

  • Strategic Business Partnership: Act as the primary liaison between Contact Center, Customer Care, and IT to align technology roadmaps with business goals.
  • Team Leaders...