Job Description
Role Overview We are seeking a highly skilled Solution Architect with strong expertise in Microsoft Dynamics 365 Customer Engagement (CE), particularly across Customer Service, Customer Insights, Contact Center, Omnichannel, and integration with Azure & Power Platform.
The ideal candidate will understand customer requirements, design modern digital customer experience solutions, support crafting compelling proposals, and collaborate with sales teams to win strategic opportunities.
Key Responsibilities 1. Requirement Discovery & Analysis
Engage customers through workshops, interviews, and assessments
Identify business pain points, process gaps, and improvement opportunities
Translate business requirements into high-level architectural recommendations
2. Solution Architecture (Microsoft Dynamics 365 & Power Platform)
Design end-to-end solutions leveraging:
Dynamics 365 Customer Service
Omnichannel for Customer Service
Customer Insights (Data & Journeys / Rea...
The ideal candidate will understand customer requirements, design modern digital customer experience solutions, support crafting compelling proposals, and collaborate with sales teams to win strategic opportunities.
Key Responsibilities 1. Requirement Discovery & Analysis
Engage customers through workshops, interviews, and assessments
Identify business pain points, process gaps, and improvement opportunities
Translate business requirements into high-level architectural recommendations
2. Solution Architecture (Microsoft Dynamics 365 & Power Platform)
Design end-to-end solutions leveraging:
Dynamics 365 Customer Service
Omnichannel for Customer Service
Customer Insights (Data & Journeys / Rea...