Job Description
Overview
SAP is seeking a Solution Support Associate - Data & Platform. This hybrid role is based out of the SAP Vancouver office, working in‑office with the team 3 days per week. Candidates in Canada must be legally entitled to work in Canada at the time of application. This position is not eligible for employer‑sponsored work authorization (e.g., LMIA or other immigration support).
What you’ll build
This role focuses on helping support engineers understand and adapt to ongoing organizational changes, new processes, and evolving ways of working. You will translate complex business and organizational updates into clear, practical guidance that enables teams to deliver consistent, high‑quality customer support.
- Translate organizational and process changes into simple, actionable guidance for support engineers
- Help communicate updates to workflows, policies, and tools that impact daily support operations
- Partner with teams acro...