Job Description
Is this role right for you?
• You have a passion for customer service.
• You have a keen attention to detail.
• You thrive when under pressure with multiple tasks.
• You can work in a complex, fast paced and rapidly changing business environment and handle competing tasks in a calm and effective manner.
• You excel at prioritizing, logging, and assigning all monitored incidents to the appropriate teams for resolution and managing escalation processes to ensure efficient, timely, high-quality support is provided in response to system issues.
• You take pride in recognizing trends & patterns in monitored phenomena and collaborate well with team members to identify trends; as well as the ongoing evaluation & improvements to processes and procedures.
• You are eager to think out of the box when troubleshooting issues & in providing guidance to end users.
• You shine in the ability to document and create self-he...