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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
Customer Servicing
- Act as a point of contact for customers to handle queries, service requests, and follow‑ups in a timely and professional manner.
- Support Relationship Managers in managing customer appointments, confirmations, and post‑meeting follow‑ups.
- Handle customers’ operational matters—including statement requests, fund transfers, changes to account details, and product servicing—while ensuring a high level of service quality.
- Maintain strong customer relationships by providing consistent, attentive, and reliable service.
Operational & Compliance Support
- Ensure accurate and timely processing of sales and service transactions according to bank policies.
- Adhere to all regulatory, compliance, and internal control requirements in daily tasks.
- Monitor and track documentation completeness, outstanding items, and regulatory deadlines.
- Assist in audits, risk r...