Job Description
Job Description
The position is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations. The Sommelier is concerned with assisting/supporting the Head Sommelier in daily operations and duties of the outlets.
Primary Responsibilities
Delivers Friendly and Efficient Wine Service
- Offers wine options, offers wine advice and takes wine orders.
- Serves wine in efficient manner (in the right condition; glassware, temperature etc).
- Offers aperitif, upsell wine by the glass and bottle, offers after meal service.
- Greets and farewells guests in a friendly, courteous manner.
Focuses on the Guest Dining Experience
- Uses guest names when it’s appropriate.
- Adjusts service to meet guests’ special requests and provides personalised service.
- Uses a Heartist® approach – makes the guests Feel Welcome, Feel Heart-warmed,...