Job Description
Duties:
Curate a dynamic, globally recognized wine list that complements the culinary concept.
Provide expert, non-pretentious tableside beverage pairing consultations for VIPs.
Manage high-value inventory, including rare allocations and premier purchases.
Conduct daily briefing tastings and continuous education for the service team.
Shift Operations:
Supervise all operational departments during shifts.
Conduct operational briefings.
Ensure all guest requests are fulfilled promptly.
Monitor staff presentation and grooming.
Handle shift handovers effectively.
Guest Relations:
Manage guest complaints and recovery.
Assist VIP arrivals and departures.
Ensure personalized service delivery.
Conduct guest follow-ups.
Emergency & Security Management:
Handle emergencies a...
Curate a dynamic, globally recognized wine list that complements the culinary concept.
Provide expert, non-pretentious tableside beverage pairing consultations for VIPs.
Manage high-value inventory, including rare allocations and premier purchases.
Conduct daily briefing tastings and continuous education for the service team.
Shift Operations:
Supervise all operational departments during shifts.
Conduct operational briefings.
Ensure all guest requests are fulfilled promptly.
Monitor staff presentation and grooming.
Handle shift handovers effectively.
Guest Relations:
Manage guest complaints and recovery.
Assist VIP arrivals and departures.
Ensure personalized service delivery.
Conduct guest follow-ups.
Emergency & Security Management:
Handle emergencies a...