Job Description
Sommelier & Duty Manager
Boutique Hotel in Morningside; Durban is looking for a Sommelier & Duty Manager.
Responsibilities
- Curate a dynamic, globally recognized wine list that complements the culinary concept.
- Provide expert, non‑pretentious tableside beverage pairing consultations for VIPs.
- Manage high‑value inventory, including rare allocations and premier purchases.
- Conduct daily briefing tastings and continuous education for the service team.
- Supervise all operational departments during shifts.
- Conduct operational briefings.
- Ensure all guest requests are fulfilled promptly.
- Monitor staff presentation and grooming.
- Handle shift handovers effectively.
- Manage guest complaints and recovery.
- Assist VIP arrivals and departures.
- Ensure personalized service delivery.
- Conduct guest follow‑ups.
- Handle emergencies and incidents.
- Coor...