Job Description
We are seeking a polished, hospitality-driven Spa Manager to lead operations for a premium luxury skin and wellness concept under the Aivee Group. This individual will elevate service standards, operational excellence, and guest experience to world-class luxury hospitality levels while driving strong commercial performance.
Key Responsibilities
1. Operations Management
- Oversee day-to-day spa operations, ensuring smooth and efficient service flow
- Monitor appointment scheduling, client flow, and treatment room utilization
- Ensure cleanliness, safety, and overall ambiance of the spa
2. Client Experience & Service Excellence
- Maintain high standards of customer service aligned with Aivee brand
- Address client concerns, feedback, and escalations promptly
- Ensure consistent delivery of premium spa and skincare services
3. Sales & Revenue Mana...