Job Description
The Spa Reservationist is the first point of contact for our guests, creating a seamless and welcoming booking journey that reflects Steenberg Spa’s purpose of “Restoring self through connection.” This role ensures that all spa reservations are handled with accuracy, efficiency, and warmth, while supporting the spa reception team when required.
Key Responsibilities
- Handle all spa reservation enquiries (phone, email, WhatsApp, in person) with professionalism, warmth, and efficiency.
- Provide knowledgeable guidance on spa treatments, packages, promotions, and thermal suite offerings.
- Recommend and upsell treatments, packages, and retail products to maximise guest experience and revenue.
- Manage the spa booking system to ensure accurate scheduling of therapists, facilities, and services.
- Confirm bookings and send pre‑arrival communications to ensure guests are well prepared.
- Handle group bookings and coordinate ...