Job Description
Overview
Position overview: To manage and oversee the daily operations of the Spa reception area, ensuring an exceptional guest experience aligned with the hotel's five-star standards. The Head Receptionist coordinates guest bookings, manages the reception team, and supports the Spa Manager in maintaining smooth administrative and service functions within the Spa.
Qualifications Minimum of 3–5 years’ experience in Spa or hospitality front desk operations, preferably in a four or five-star environment. At least 2 years’ supervisory or team-leading experience. National Senior Certificate (Matric) or equivalent (Essential). Diploma or certificate in Hospitality Management, Spa Management, or related field. Additional customer service or leadership training will be advantageous. In-depth understanding of Spa operations and wellness service protocols. Knowledge of luxury hospitality service standards. Strong familiarity with booking and point-of-sale software (e.g., ESP Systems, Op...