Job Description
Spanish Call Center Team Leader - Taguig
About the job: Spanish Team Leader (Taguig) | Onsite
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- 24 Leaves Annually
Educationand Other Requirements:
- Minimum experience of 4 years with customer service in the BPO/BPM industry
- Bachelor's degree in any course
- Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz
- A minimum of 3 years in the role of a team leader MUST HAVE HANDLED A TEAM OF SPANISH-SPEAKING AGENTS DOING VOICE CALLS.
- Willingness to work in rotational shifts
- Amenable to working in shifting schedules.
- Amenable to working ONSITE (BGC Taguig).
Responsibilities:
- Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management, etc.
- Coach and help ...