Job Description
On behalf of our client, we are looking for the next Spanish speaker Customer Service Representative to join their team in their offices in Athens. Are you a problem-solver with good communication skills?
If yes, then this job opportunity might be for you!
As a Spanish Customer Service Representative you will:
- Identify and assess customers’ needs
- Provide accurate, valid and complete information by using the right methods and tools
- Meet personal/customer service team targets
- Keep records of customer interactions, comments and complaints
- Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
- Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
- Enhance customer experience by gathering customer feedback and share with the ...