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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
What you will do
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage/secure their account & passwords
- Set-up repairs for hardware-related issues
- Escalate unresolved cases by contacting 2nd level support Interaction Experts
- Maintain high customer satisfaction
What you will bring
- Fluency in Spanish
- Advanced English knowledge
- Familiarity with iOS and/or MacOS, or comparable technology, is preferred
- Great communication skills
- Prior customer support experience would be an advantage
- Strong troubleshooting skills
What we offer
- Complete support to hel...