🎯
Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
DUTIES AND RESPONSIBILITIES
- Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)
- Assist clients with account-related queries, including identity verification and account information confirmation
- Adhere to regulatory guidelines and internal procedures as directed by the client
- Troubleshoot issues and offer effective solutions tailored to customer needs
- Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction
- Maintain accurate documentation of interactions and updates in internal systems
- Collaborate with team members to meet service goals and share best practices.
REQUIREMENTS
- Native / fluent in Spanish both verbal and written. Fluent in English (C1 level)
- At least 1 year of experience in customer service, with a strong customer-centric approach
- High at...