Job Description
Position
Spanish-speaking Customer Care & Technical Support Specialist for a world-renowned premium technology brand, based in Greece (Athens or Thessaloniki).
Responsibilities
- Handle inbound calls from Spanish-speaking retail customers.
- Assist with product inquiries, sales support, aftersales service, delivery-related questions, and basic technical troubleshooting.
- Support customers with orders, warranties, repairs, and replacements, providing a premium customer experience.
- Use multiple browser-based tools and a virtual desktop system; full product training is provided; complex cases are escalated as necessary.
Qualifications
- Spanish language proficiency C1 or higher.
- Good English language skills.
- Previous customer service experience (required).
- Comfortable using multiple applications and browser tabs.
- Affinity for technology and technical produ...