Job Description
Mercier Consultancy MD is excited to invite Spanish-speaking Customer Care professionals to join a prominent Online Banking service provider in Greece. This unique opportunity allows you to work and live in an inspiring environment while delivering exceptional support to Spanish-speaking clients in the financial industry. If you have a passion for customer service and an interest in banking technology, this role is ideal for you.
Key Responsibilities
- Provide high-quality customer support in Spanish through phone, email, and chat for online banking clients.
- Assist customers with account inquiries, transactions, troubleshooting, and security-related questions.
- Ensure compliance with banking regulations and maintain the confidentiality of customer information.
- Collaborate with internal teams to resolve complex issues and improve service quality.
- Accurately document customer interactions and feedback within CRM systems.
- Stay upd...