Job Description
Mercier Consultancy MD is seeking dedicated Spanish‑Speaking Customer Experts to join our team supporting a reputable Japanese multinational company in Greece. In this role, you will provide exceptional customer service to Spanish‑speaking clients, addressing their inquiries and ensuring a seamless communication experience.
Key Responsibilities
- Deliver professional customer support to Spanish‑speaking customers via phone, email, and chat.
- Assist customers with product information, order processing, technical support, and issue resolution efficiently.
- Maintain accurate records of customer interactions using CRM systems.
- Collaborate with various internal teams to ensure timely resolution of customer inquiries.
- Keep up‑to‑date with company products, services, and policies to provide accurate assistance.
- Provide feedback to improve customer service procedures and customer satisfaction.